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Browse the Sumo Logic Support Center to find information on data collection, search queries, alerting, account settings and more
Troubleshooting tips, frequently asked questions and how to articles
Account Management and Billing
- How can I get a copy of an invoice?
- Can we delete data already sent into Sumo Logic so that search results don't show this data?
- How to I change or edit my Organization name?
- How to increase the number of users?
- Can I merge multiple Sumo Logic accounts into a single account?
- How can I cancel my Sumo Logic account?
Field Extraction Rules
Managing Users and Roles
- "Unable to sign in. Your account has been locked"
- When I try to enter any of the certification courses, I encounter an SSO error that says 'last name is required.'
- Azure AD SSO error SAML authentication request's RequestedAuthenticationContext's Comparison value must be "exact".
- Users are not receiving the welcome or password reset email
- When are password Policy Changes Applied to Users?
- Unable to Login to Sumo Logic Due to Lost or Changed Mobile Device
- How do Sumo Logic store access tokens for collecting Office 365 logs?
- How can I update a collector name after installing a collector?
- High Collector CPU Use After Leap Second
- Windows collector fails to start after Windows 10 1903 feature update
- Windows Collector installation fails when using automation tools (Ansible)
- How can I find a collector id ?
- * ERROR: Registration failed: Invalid source: * The json file C:\Scripts\Sumologic\source.json contains invalid value.
- Collector refuse to remove sources from sources.json (Local file Management Mode) due to multiple filters supplied with the same "Name" key.
- I have a hosted collector with AWS S3 or AWS CloudTrail sources and data ingestion is delayed by few hours, how should I avoid ingestion delays?
- Falco container is crashing while installing Kubernetes on our GKE clusters
- Kubernetes Helm install fails with Error: namespaces "sumologic" is forbidden: User "system:serviceaccount:kube-system:default" cannot get resource "namespaces" in API group "" in the namespace "sumologic"
- Creating or updating an S3 source results in "Your AWS Credentials do not have read permissions for the specified path expression."
- When forwarding data to S3, are the logs sent before or after processing rules have been applied?
- If I create a Scheduled View with a start date in the past and data forwarding enabled, how will the data be forwarded?
- Error when creating S3 Data Forwarding: Unable to initiate S3 object uploads
- Data is not Forwarding from Sumo Logic to our S3 Bucket
- Collector Warning message: Unable to forward message to <ip address>-<Port>
- How can I store data for longer than my retention period?
Field Extraction Rules
- Is there any extra data cost when using Partition/Scheduled View?
- Does SumoLogic use receipt time or message time for calculating data retention?
- When I use Save to Index, metadata fields from the Collector (for example, _collector) will be dropped. Does that mean the data in the index will not have any associated metadata?
- How to return the week number of the year for a timestamp?
- Why aren't my recent logs showing up with my search?
- The metadata field is not listed in the search query and only showing up in Hidden Fields in the Search UI Browser.
- Are POSIX bracket expressions supported in parse regex?
- I have an aggregate query with aggregation on multiple fields, other charts correctly plot each column as a separate value, the pie chart only displays a single field as 100% of the total. Why is it so?
- Unable to parse input as json
Alerting and Scheduled Search
- How can I send the alerts to Google hangout?
- Can a Scheduled Search have multiple alert conditions?
- Search Condition does not Trigger Scheduled Search Alert
- Is there a way to recover Scheduled Searches/Alerts that were deleted inadvertently?
- Service Alert: Scheduled Search Email Quota Reached for Search
Dashboards and Panels
- Switching to live mode dashboard gives "This panel cannot be converted to Live Mode because it has a literal time range"
- How to share a dashboard with an absolute time-range on it.
- There was a problem adding panel to the dashboard.
- Can I manage/edit other user's Dashboard as a content administrator?
- Shared Live Mode Dashboard will not populate for public URL
- List all Scheduled Searches, Log Searches and Dashboards in your Organization
- Why is the default web session timeout set to 15 minutes for new users in Sumo Logic UI?
- SAML SSO showing "Last Name" required error while accessing certification page
- Is there any way to query user activity for those that have access to SumoLogic?
- How can I set the User Session Timeout Preferences?
- Internal Error (500) when calling Sumo Logic APIs
- SSL error when running a curl request to the Sumo Logic APIs
- API - 404 Error - Job ID is invalid
- API - 401 Error - Credential could not be verified
- API - 403 Error - This operation is not allowed for your account type
- Receiving 500 errors when using the Search Job API
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