How can we help you?
Browse the Sumo Logic Support Center to find information on data collection, search queries, alerting, account settings and more
Troubleshooting tips, frequently asked questions and how to articles
Account Management and Billing
- Is there any Extra Data Cost when Using Partition/Scheduled View?
- How can I get a copy of an invoice?
- Can we delete data already sent into Sumo Logic?
- How can I cancel my Sumo Logic account?
- How can we get a copy of Sumo Logic's compliance documents
- Create an email alert to notify you when data usage reaches 90% of your account limit
Managing Users and Roles
- "Unable to sign in. Your account has been locked"
- How to integrate Sumo Logic with SAML SSO with Azure Active Directory
- Azure AD SSO error SAML authentication request's RequestedAuthenticationContext's Comparison value must be "exact".
- Uses are not receiving the welcome or password reset email
- When are password Policy Changes Applied to Users?
- Unable to Login to Sumo Logic Due to Lost or Changed Mobile Device
- High Collector CPU Use After Leap Second
- Limit on creation of Hosted or Installed Collectors in a Sumo Logic Account
- How to I collect sentinelone logs/events into sumologic
- How to whitelist IP ranges for Sumo Logic endpoints
- Collector Installation failed with error "Could not display the GUI. This application needs access to an X Server"
- Unable to rotate AWS data forwarding keys
- Collector refuse to remove sources from sources.json (Local file Management Mode)
- Collector source configuration not getting updated per syncSources json config file
- When collection is setup using the Log 4j2 appender, not all messages are ingested
- Windows 2003 Event logs ingestion
- Google Cloud Platform (GCP) Data Showing as Base64 Encoded
- Google Cloud Platform (GCP) Source not Getting Data
- Why aren't my recent logs showing up with my search?
- Display Message Preferences not being saved
- Error in my query while looking up from Threat Intel
- Log showing empty Message field
- Query using search template fails to run after parameter setup
- Returning a value of "0" using the count operator
Dashboards and Panels
- List all Scheduled Searches, Log Searches and Dashboards in your Organization
- Sharing a public or whitelisted dashboard shows "Permission Denied" error
- The public dashboard is not loading panels or recent data
- How do I remove the decimal point from a Single Value Chart?
- Why are some Panels in my App empty?
- Live Dashboard says "No Data to Display" but running the interactive query returns results
Not finding what your looking for? Reach out to us
Request a Feature
Have an idea for a new feature? Submit, comment and vote within the Ideas portal.
Want to learn more about how to use Sumo Logic? Find online and upcoming live training sessions.
Ask for Support
Unable to find an answer to your questions? Open a case with our Support team.