I'm seeing the following message when I try to login: "Unable to sign in. Your account has been locked out. Please contact your system administrator for details." How can I get my account unlocked?
If you try to log into your account several times and fail, you will be locked out of your account for security reasons. The default configured lockout period is 30 minutes, which occurs after six failed login attempts within a 10 minute period, though your account lockout settings may be configured differently by your administrators.
Accounts can be unlocked by your Sumo Logic administrator via the Manage > Users page of your Sumo Logic account or you may wait out the lockout period and try your login again. If your unable to login after the first couple attempts after the lockout expires we suggest that you request a password reset from the Sumo Logic login page, and have a new temporary password emailed to you. You can then use this new password to log into your account.