For accounts that have been subscribed via self-service using a credit card for billing, the current Account Owner of an account can manage the billing information used by Sumo Logic via the Administration > Account > Billing (tab). This includes the credit card number on file (used to pay monthly or annually) as well as the billing address/contact information.
To change the billing information:
- Go to Administration > Account.
- Select the Billing tab.
- Click Use a New Credit Card.
- Enter the new credit card information, or edit any of the billing address/contact information.
- Click Submit.
Once changes are submitted Sumo Logic will begin using the new credit card for the next billing cycle.
Note: For Sumo Logic Enterprise accounts, or accounts where the self-service billing options were not originally used, billing and invoicing is done via your sales account manager. For any changes to your billing information, you should reach out to your Sumo Logic account manager to have them assist you with updating this information.