The process for canceling your account with Sumo Logic will depend on your current account type. There are different processes depending on whether your account is currently under the Free/Trial tier or is under one of Sumo Logics paid Professional or Enterprise subscriptions.
The account owner of a Sumo Logic Free or Trial account may delete his or her organization from Sumo Logic at any time, which will close the account permanently and delete all users and data from Sumo Logic.
Warning: This following actions cannot be undone once completed.
To delete a Sumo Logic Free/Trial account
- Go to Administration > Account.
- At the bottom of the page, under the section Delete this Organization from Sumo Logic?, click Delete Org.
- In the dialog Delete This Organization from Sumo Logic?, enter DELETE to confirm.
- Click Delete Org.
The Sumo Logic Organization, all users and data are immediately deleted from Sumo Logic.
Paid Professional and Enterprise Accounts
If you would like to cancel your organization's Sumo Logic account and subscription you will need to contact your Sumo Logic account representative, or you may open a ticket with Sumo Logic Support, requesting the cancelation of your service. The Sumo Logic accounts team will further assist you with the cancelation process.