Upgrade collector from 19-182-XX to 19-2XX-X on Windows OS has been failed on all machines

Problem: 

When trying to upgrade the collector from (19-182.25) to the latest version (19.245-4) it failed with the following java related errors.

INFO   | jvm 1    | 2019/03/30 23:32:25 | WrapperManager: ERROR - The version of the Wrapper which launched this JVM is "3.5.13-st" while the version of the native library is "3.5.33-st".

Log File: Collector.out.log

Resolution:

The error message above is indicative of a known issue when upgrading a collector from version 19.209 or lower to version 19.216 or higher because of a wrapper update required to address a bug found with earlier wrapper versions. 

The wrapper jar file currently in use is version "3.5.33" while the prior version of the wrapper, which launched the existing JVM is '3.5.13'.

This is documented in the Collector release notes for 19.216-33

Known Issues:

• Downgrading from version 19.216 to 19.209 is not supported due to 19.216 having a new Tanuki wrapper.
• When upgrading from version 19.209 to 19.216 on Ubuntu 16 and above using a shell executable file (.sh), Debian, or the Web UI you will need to manually restart the collector service after upgrading.
• Upgrading Collectors without administrator privileges on Windows to 19.216 or higher will require a manual upgrade installation.

If you encounter this issue a manual start of the collector service should allow for completion of the upgrade.