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Rahul Choudhary
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Received "You have reached the maximum number of tabs." popup while opening new tab in Sumo Logic UI

Problem:

I'm receiving "You have reached the maximum number of tabs." popup randomly. I've tried to close the opened Sumo Logic Search tabs in UI, closing the web browser, and even rebooting.

I have very few search tabs in Sumo Logic UI open but still receiving this message. Why am I seeing this message and how to resolve it?

Cause:

This message is typically displayed in the Sumo Logic UI due to either of these two conditions:

  1. If the user reaches 55 tab limit.
  2. The user hits the maximum usage of memory allocated.

In Sumo Logic each user has a memory allotment, and if the user has utilized its maximum allocated memory footprint for all the tabs he/she will receive the Tab Limit error.

If the user is running particularly large queries, they can hit that memory limit (and hence the tab limit) in even as little as 3 to 4 tabs. 

Solution:

If you are using Chrome and are comfortable using Developer Tools, you can run the following which will fix the issue on the UI:

  1. Login to Sumo Logic
  2. From your Browser, select the vertical ellipses icon at the top right of the browser.
  3. Select "More Tools" -> "Developer Tools"
  4. Select the "Console" tab of the developer tools box.
  5. Paste the following content into the console box and then press Return:

    SumoApp.getAngularService('$http').post('/json/v1/userSettings/update', {"userSettingsMap":{"workspaceConfig":"{\"default\":{\"id\":\"default\",\"views\":[{\"name\":\"app.workspace.home\",\"type\":\"home\",\"id\":\"home\",\"title\":\"\",\"params\":{\"workspaceId\":\"default\"}},{\"name\":\"app.workspace.library\",\"type\":\"library\",\"currentStateName\":\"app.workspace.library.root\",\"id\":\"library\",\"title\":\"\",\"params\":{\"workspaceId\":\"default\"}}],\"currentViewState\":{\"id\":\"library\"},\"navClosed\":false}}"}})

  6. Log out of your Sumo Logic session.
  7. Log back in - you should then see a clean slate and from now on the creation of tabs should work.

  

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  • Avatar
    Marcel Toma

    Hi,

    I tried this solution and it's not working

    Google Chrome

    Version 86.0.4240.183 (Official Build) (64-bit)

    Response from command
    c {$$state: {…}}$$state: status: 1value: error: falseerrorInstanceId: nullerrorKey: nullerrorMessage: nullkeyedErrors: []userSettingsMap: workspaceConfig: "{"default":{"id":"default","views":[{"name":"app.workspace.home","type":"home","id":"home","title":"","params":{"workspaceId":"default"}},{"name":"app.workspace.library","type":"library","currentStateName":"app.workspace.library.root","id":"library","title":"","params":{"workspaceId":"default"}}],"currentViewState":{"id":"library"},"navClosed":false}}"__proto__: Object__proto__: Object__proto__: constructor: ƒ Object()hasOwnProperty: ƒ hasOwnProperty()isPrototypeOf: ƒ isPrototypeOf()propertyIsEnumerable: ƒ propertyIsEnumerable()toLocaleString: ƒ toLocaleString()toString: ƒ toString()valueOf: ƒ valueOf()__defineGetter__: ƒ __defineGetter__()__defineSetter__: ƒ __defineSetter__()__lookupGetter__: ƒ __lookupGetter__()__lookupSetter__: ƒ __lookupSetter__()get __proto__: ƒ __proto__()set __proto__: ƒ __proto__()__proto__: catch: ƒ (t)finally: ƒ (t,e)then: ƒ (t,e,n)constructor: ƒ c()__proto__: Object


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