Windows collector fails to start after Windows 10 1903 or 2004 feature update

Problem:

After installing the Windows 10 feature update 1903 or 2004 the collector fails to start. This issue has only been noticed with the 1903 and 2004 feature updates and only affects collectors running on Windows 10.

If you try to start the collector from PowerShell, you will get these errors:

PS C:\Program Files\Sumo Logic Collector> net start sumo-collector
The service is not responding to the control function.

More help is available by typing NET HELPMSG 2186.

PS C:\Program Files\Sumo Logic Collector> ./startCollectorService.bat

C:\Program Files\Sumo Logic Collector>sc start sumo-collector
[SC] StartService FAILED 1053:

Please note that cumulative Windows 10 updates before and after 1903 or 2004 do not cause this problem.

Solution:

In order to fix this, you will need to upgrade the collector from the command line to its current or latest version.

Please click this link to download the latest version of the collector or for instructions on how to download an older version of the collector, please click here.

Once you have the collector executable file, please upgrade using this command from PowerShell or cmd.exe:

SumoCollector.exe -console -q

Once the upgrade completes, the collector should start automatically and ingestion will resume. 

If you continue to have issues after following the above steps, then please reach out to Sumo Logic Technical Support at support@sumologic.com.