Question on Cloudfront log files



  • Official comment
    Graham Watts

    Hi Todd,

    If you have not done this already, can you please submit a support ticket (also under Help > Support in the UI) with the following information?

    1. Sumo account ID (on the Account page)
    2. Name of the source you are troubleshooting on the collection page
    3. Example file from your S3 bucket
    4. Share the search url to the query you are using to in Sumo

    And we will get you a resolution as quickly as possible :)

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  • Avatar
    Todd Rowan

    Thanks, Graham, but it looks like it is working now. 

    I think had the time zone configuration wrong, so the messages were floating out there in the future. 

    My mistake. Thanks for the quick response.

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