collector is about to make me lose my mind

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Tim Kelley

• August 08, 2017 19:05

We have continual issues with the collector. Always something different.  We are ready to dump this. Why can't sumo get their act together with regard to their TERRIBLE agent?

 

After an update of a linux system, the collector broke with the following useless message:

 

ERROR com.sumologic.scala.collector.Collector -  * ERROR: Registration using access key failed!

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  Latimer Luis

  • August 08, 2017 20:48

   Hi Tim, 
  
  On behalf of Sumo Logic, we are definitely sorry that you're having a bad experience using the service. We'd be happy to hop on a call to gather your feedback about the collector agent, the problem(s) you're encountering, and see if there's a way we can help you. Would you like to speak with someone today to review the issue you're currently facing? 
  
  - Customer Success Team

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