Can't start SumoLogic Collector

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    Rick Jury

    hi tu tu,

    when you install a sumo collector the default mode is 'ephemeral'. This is a good setting for cloud instances that you tear down and replace often.

    ephemeral means the sumo service will delete a collector's registration if it's offline for 12 hours. If you then try to start the collector service it will not register again.

    This might well be your problem here. to fix:

    - open the user.properties file for the agent

    - make sure you have the ephemeral=false property set

    - put the accesskey/id properties in the file required for registration

    - start the service.

    If that doesn't work best bet would be to log a ticket with support and provide them with the collector.log file.

     

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