Can't start SumoLogic Collector
I installed SumoLogic Collector at my machine, it used to work well. But now it can't auto start. Even I try to turn it on in Services but can't. Look into the Event Viewer, it throws error as below:
The SumoLogic Collector service failed to start due to the following error:
The service did not respond to the start or control request in a timely fashion
A timeout was reached (1572864 milliseconds) while waiting for the SumoLogic Collector service to connect.
Could you help to give some advice? My machine OS as below:
-
hi tu tu,
when you install a sumo collector the default mode is 'ephemeral'. This is a good setting for cloud instances that you tear down and replace often.
ephemeral means the sumo service will delete a collector's registration if it's offline for 12 hours. If you then try to start the collector service it will not register again.
This might well be your problem here. to fix:
- open the user.properties file for the agent
- make sure you have the ephemeral=false property set
- put the accesskey/id properties in the file required for registration
- start the service.
If that doesn't work best bet would be to log a ticket with support and provide them with the collector.log file.
Please sign in to leave a comment.
Comments
1 comment