Hosted collector not capturing logs

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    Tim MacDonald

    If you can access the drive shares from the desktop of the collector machine but are not able to ingest using the same shares it is likely that your collector service does not have the appropriate permissions. By default the collector runs as a service account that does not have domain access to shares. I suggest you change the "run as" settings for the Sumo Logic service to a domain account with privileges to those shares, as well as privileges to everything that agent is collecting of course. 

    Alternatively you could open up the remote shares to "everyone" permission but that is the less secure option. 

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