Live mode not available in custom dashboard

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Francesco Consiglio

• October 30, 2020 13:39

Hi all,

we're trying to create dashboards and make these public by respecting all restrictions suggested from Sumo on how to create a world shareable dashboard:

https://help.sumologic.com/Visualizations-and-Alerts/Dashboards/Restricted_Operators_in_Dashboards#Live_mode_restrictions

However, even the easiest dashboard with 1 panel like the following won't allow public sharing:

_sourceCategory="apps/prod" AND ("exception") AND !"DeclineGeneral" AND !"DeclinePaymethod" AND !"DeclineHighRisk" | count

Are we missing something?

Kindly.

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• Official comment

  

  Jorge Silva

  • November 01, 2020 19:54

  Hello Francesco,

  Sumo Logic currently has two Dashboard frameworks, the new Dashboard framework does not yet support live mode and therefore is not yet shareable with the world. Based on your description of the issue, I assume that you are trying to use the new Dashboard framework.

  You can see the features that are supported on either type at https://help.sumologic.com/Visualizations-and-Alerts/Dashboard_(New)/About_Dashboard_(New)#Feature_differences_between_Classic_and_Dashboard_(New).

  If you want to share a dashboard with the world (public), then please start by creating a classic Dashboard from a Search tab as explained in https://help.sumologic.com/Visualizations-and-Alerts/Dashboards/Get-Started-with-Dashboards-and-Panels/01Create-a-Dashboard.

  If you have further questions about this or if I did not understand your request, then please open a ticket with support by emailing support@sumologic.com or by going to Help -> Support in the UI. 

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• 

  Francesco Consiglio

  • November 02, 2020 12:40

  Thank Jorge. It was exactly that.

  Francesco.

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