Email alerts from Monitors -- plaintext vs Image

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    Anna Truta

    Hello Larry, 

    I’m not sure, why you get email notifications as an image, for Monitor email notifications should come as HTML. Please double-check it and if it’s still an image, the best option would be to check it with our support.

    When it comes to customising email notifications from Monitors, you can customize the email subject and body. However, an email will still be in HTML format. 

    To customize the email subject and body, you can use built-in variables when specifying the notification payload for log and metric monitors and scheduled searches. They allow you to reference specific configurations of your monitor. Variables table with description

    Example customisation:


    If you are using recovery notifications - for Email, Microsoft Teams, OpsGenie, PagerDuty, and Slack recovery notifications are hardcoded by Sumo Logic and cannot be edited. The recovery payload is not the same as the alert payload.

    Hope this helps!

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